Integrated an autonomous AI agent hooked into WhatsApp Business API and Shopify webhook events to handle instant status checks and product recommendations.
Regional Ecommerce Brand
AI-Powered WhatsApp Customer Support Engine
Integrated an autonomous AI agent hooked into WhatsApp Business API and Shopify webhook events to handle instant status checks and product recommendations.
The Obstacle
The Commercial & Technical Challenge
High volume of repetitive order status inquiries and FAQs overwhelmed the manual support team during campaign spikes.
Our Approach
The Solution Delivered
Integrated an autonomous AI agent hooked into WhatsApp Business API and Shopify webhook events to handle instant status checks and product recommendations.
Verified Outcome
Measurable Impact
✓ Achieved 24/7 instant response times with over 65% of common inquiries resolved without human intervention.